ServiceNow: customer engagement
01 August 2025 | Research and Insights
Company profile | PPTX and PDF (2 slides) | Customer Engagement| Applications Data and Strategies
ServiceNow has recently expanded further into customer relationship management (CRM) with its ServiceNow CRM solution, delivering industry-specific agentic AI workflows that encompass the entire customer journey, from pre-sale to post-sale use cases.
Information included in this report
- Strategy overview
- Analysis of ServiceNow, including strengths and weaknesses
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Author
Patrick Serberis
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