SMBs’ IT priorities have shifted following a change to a 'technology-first' mindset
Small and medium-sized businesses (SMBs) are leaning on technology to transform and grow their businesses. They are now more technologically advanced and better-informed than ever before, and they understand that technology is key to business continuity. In this episode, Karthik Pannala, Principal Analyst, and Li Lin, Senior Analyst, discuss what is driving SMBs’ investments in IT and what their priorities are.
Karthik Pannala
Principal Analyst, expert in IT services
Li Lin
Senior AnalystRelated items
30 June 2026
Research
Article
Operators are relying on IT services for growth, but their position looks vulnerable
22 May 2026
Research
Article
Telecoms operators can grow their share in the SME IT market, despite strong competition
22 April 2026
Research
Article
Telecoms operators and vendors should prepare for the impact that LLMs will have on cyber security