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Communication services: worldwide trends and forecasts 2020–2025

06 April 2020 | Research

Stephen Sale Jakub Konieczny Ameer Gaili

Forecast report | Excel | Future Comms


"87 trillion OTT IP messages were sent in 2020; this is 18 times the number of messages that were sent using SMS."

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This data set provides an outlook on the mobile communication services market worldwide. It provides forecasts for voice and messaging services provided by both mobile network operators and over-the-top (OTT) providers.

This data set provides:

  • forecasts for operator services including VoLTE, Wi-Fi calling and IP messaging, as well as traditional voice and SMS
  • quantification of the level of substitution from traditional services to OTT alternatives
  • user and traffic forecasts for communication services, including OTT voice and messaging
  • an outlook for multi-device usage across smartphones, tablets and PCs/laptops
  • detailed forecasts for 63 individual countries and eight regions.

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Regions

 

Key metrics

  • Central and Eastern Europe (CEE)
  • Developed Asia–Pacific (DVAP)
  • Emerging Asia–Pacific (EMAP)
  • Latin America (LATAM)
  • Middle East and North Africa (MENA)
  • North America (NA)
  • Sub-Saharan Africa (SSA)
  • Western Europe (WE)

 

  • Non-operator/OTT services
    • Voice and messaging
    • Active users by device type
    • Outgoing traffic by device type
  • Operator traditional services
    • Handsets
    • Circuit-switched (CS) voice and SMS
    • Outgoing traffic
  • Operator IP-based services
    • Active users by service type:
      • VoLTE, Wi-Fi calling, IP messaging
    • Outgoing traffic by service type
      • VoLTE, Wi-Fi calling, IP messaging
    • Retail revenue
      • voice and messaging
      • average spend per user

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