Operator business services: Croatia forecast 2020–2025

19 April 2021 | Research

Catherine Hammond

Forecast report | PPTX and PDF (15 slides); Excel | SME Services| Enterprise Services

“The growing demand for ICT services and mobile handset data will drive an increase in operator business revenue in Croatia between 2020 and 2025.”


This report provides an outlook on the telecoms and ICT services market in Croatia for businesses of all sizes. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as cyber security, co-location and hosting, unified communications and cloud.

This report and the associated data annex provide:

  • forecasts for operator services for businesses of all sizes including fixed and mobile voice and data services, IoT connectivity services, and ICT services such as security, co-location and hosting, unified communications and cloud
  • quantification of revenue, the number of connections or users, and ARPU for each service and each business size segment (micro, small, medium and large)
  • an estimate of the total market for ICT services addressable by operators and the likely share achievable by them for seven service categories
  • demographic data on the number of employees, enterprises and sites within each business size segment (note that we include entities in the government and public sectors).

It also provides short profiles of the operators that participate in the Croatian business telecoms market – A1 (Telekom Austria), Hrvatski Telekom (Deutsche Telekom), Optima Telekom and Tele2 (or Telemach, a subsidiary of United Group). The report also briefly mentions Intersat, Pro-Ping and Terrakom.



Geographical coverage



Countries modelled

  • Croatia


  • Voice
  • Messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity 


  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband
  • Dedicated connections: below 100 Mbit/s, 100 Mbit/s and up to 1 Gbit/s, and at least 1 Gbit/s
  • Pay TV


  • Unified communications (UC) and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)
  • Enterprise mobility
  • Desktop management

Business sizes

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)
  • Large (250+ employees)


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Analysys Mason's operator business services forecast reports provide a comprehensive overview of the business telecoms and ICT markets in 52 countries around the world.

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Catherine Hammond

Research Director