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Operator business services: Hong Kong forecast 2019–2024

24 June 2020 | Research

Catherine Hammond Eileen Zimbler

Forecast report | PPTX and PDF (18 slides) | Large Enterprise Emerging Service Opportunities| Large Enterprise Voice and Data Connectivity| SME Strategies


"ICT services represent the key opportunity for operator business revenue growth in Hong Kong."

This report provides an outlook on the telecoms and ICT services market in Hong Kong for micro, small and medium-sized enterprises (MSMEs) and large enterprises. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications and cloud services.

This report provides:

  • forecasts for operator services to MSMEs and large enterprises, including fixed and mobile voice and data services, IoT connectivity services and ICT services such as security, co-location and hosting, unified communications and cloud services
  • an estimate of the total market for ICT services and the likely share achievable by operators for each one
  • quantification of revenue, connections or users and ARPU for each service and each business segment (micro, small, medium and large)
  • demographic data on the number of employees, businesses and sites within each segment (note that we include entities in the governmental and public sectors).
  • operator profiles for Hong Kong Telecom (HKT), Hong Kong Broadband Network (HKBN), China Mobile Hong Kong (CMHK), Hutchison, HGC, SmarTone and Superloop

Coverage

Geographical coverage

 

Services

  • Hong Kong
 

Mobile

  • Voice and messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity 

Fixed

  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband
  • Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s
 

ICT

  • Unified communications and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)
  • Enterprise mobility
  • Desktop management

Business size

 

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)
  • Large (250+ employees)

 

 

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