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Operator business services: worldwide forecast 2019–2024

22 June 2020 | Research

Catherine Hammond

Forecast report | PPTX and PDF (32 slides) | Large Enterprise Emerging Service Opportunities| Large Enterprise Voice and Data Connectivity| SME Strategies


"Operators must expand their business portfolios to deliver service bundles that support cloud-based models of working."

This report provides an outlook on the worldwide telecoms and ICT services market for micro, small and medium-sized enterprises (MSMEs) and large enterprises. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications and cloud services.

This report provides:

  • forecasts for operator services to MSMEs and large enterprises including fixed and mobile voice and data services, IoT connectivity services and ICT services such as security, co-location and hosting, unified communications and cloud services
  • quantification of revenue, connections or users and ARPU for each service and each enterprise segment (micro, small, medium and large)
  • an estimate of the total market for ICT services and the likely share achievable by operators for each one
  • demographic data on the number of employees, enterprises and sites within each segment (note that we include entities in the governmental and public sectors).

It provides data at an aggregate worldwide level and at a regional level for North America, Western Europe, developed Asia–Pacific, emerging Asia–Pacific, Latin America, Central and Eastern Europe, Middle East and North Africa, and Sub-Saharan Africa.

Coverage

Geographical coverage

 

Services

Regions modelled

  • Western Europe
  • Central and Eastern Europe
  • Developed Asia–Pacific
  • Emerging Asia–Pacific
  • North America
  • Latin America
  • Middle East and North Africa
 

Mobile

  • Voice and messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity 

Fixed

  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband
  • Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s
 

Other business services

  • Unified communications and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)
  • Enterprise mobility
  • Desktop management

Business size segments

 

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)
  • Large (250+ employees)

 

 

 

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