Fixed–wireless access consumer satisfaction: consumer survey

07 November 2023 | Research

Oliver Bruff

Survey report | PPTX and PDF (8 slides); Excel | Fixed Broadband Services

"Operators need to be aware that FWA is largely a stop-gap technology, but the characteristics of FWA customers suggest that there are still opportunities for operators."


This report uses the results of our consumer survey to provide an analysis of consumer satisfaction for fixed–wireless access (FWA) compared to other fixed broadband technologies.

Topics analysed

  • Take-up of FWA by geographic area and income levels
  • Net Promoter Scores (NPSs) by fixed broadband technology
  • Satisfaction scores by fixed broadband technology
  • Survey data coverage

Survey data coverage

The survey was conducted in association with Dynata between July 2023 and August 2023. The survey groups were chosen to be representative of the internet-using population in selected countries around the world. We set quotas on age, gender and income. There were at least 1000 respondents per country.

Geographic coverage

  • Western Europe (WE): France, Germany, Ireland, Italy, Norway, Spain, Sweden and the UK
  • Central and Eastern Europe (CEE): Poland and Turkey
  • North America (NA): Canada and the USA
  • Developed Asia–Pacific (DVAP): Australia and New Zealand
  • Emerging Asia–Pacific (EMAP): Malaysia
  • Sub-Saharan Africa (SSA): South Africa


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