Saudi Arabia: consumer survey

This report provides key findings from consumer survey data from Saudi Arabia and gives an analysis at the operator level. It covers fixed broadband, mobile and pay-TV services.

The survey was conducted in association with OnDevice Research in July and August 2023. The survey group was chosen to be representative of the internet-using population in Saudi Arabia. We set quotas on age, gender and geographical spread to that effect. There were at least 750 respondents.

Topics analysed in this report

• Fixed and mobile operators' performance in terms of customer satisfaction
• Fixed and mobile operators' performance in terms of the number of subscriptions to higher speed plans and data allowances
• The feature sets that will need to be adapted in order to defend against future churn
• Consumers' current use of digital gaming and streaming video services