Understanding AI agents in the telecoms industry
28 March 2025 | Research
Strategy report | PPTX and PDF (8 slides) | AI and Data Platforms
"AI agents will play an important role in enabling telecoms operators to achieve their automation goals, including supporting their autonomous network and operations vision."
Telecoms operators are beginning to adopt AI agents. However, many operators have several questions about these new AI tools, how they differ from current AI tools and how this lack of clarity will hinder adoption.
Topics included in this report
- An overview of what AI agents are and why they are important to operators’ automation journeys.
- An assessment of the role that large language models (LLMs) can play when implementing AI agents.
- An assessment of the challenges that operators are likely to face when deploying AI agents.
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Author
Adaora Okeleke
Principal Analyst, expert in AI and data managementRelated items
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