How CSPs can use partners’ digital management ecosystems to expand B2B2X and B2B offerings

05 July 2023 | Research

Justin van der Lande

Strategy report | PPTX and PDF (11 slides) | Monetisation Platforms

“CSPs need to drive new revenue growth and many think solutions markets will get them there, but few are equipped to compete with ecosystem-based solutions that are delivered through a digital marketplace.”


Communications service providers (CSPs) want to use digital ecosystems and marketplaces to expand B2B and B2B2x services and drive revenue growth, but their operations and monetisation systems were never designed for external users or partner ecosystems.

Information included in this report

  • A explanation of the major challenges that operators face when trying to compete in 5G and other connected solutions markets
  • A three-step approach for transitioning from vertically-integrated operations to platform- and partner-based solution models
  • Examples of vendor-provided digital marketplace platforms, their features, and relevant customer use cases

Companies included in short case studies

  • Amdocs
  • Bango
  • BeyondNow
  • CSG
  • Netcracker


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Justin van der Lande

Research Director