Telecoms operators should prioritise catalogue modernisation for agility and AI
Telecoms operators are under growing pressure to launch digital, enterprise and partner-led services faster, but many are held back by fragmented product and technical catalogues built around legacy siloes. Catalogue complexity has become a structural constraint on commercial agility and operational efficiency as portfolios expand and AI ambitions grow.
Information included in this report
- The root causes of catalogue fragmentation and why governance failures matter more than technology gaps
- A practical framework for federation, continuous rationalisation and the evolution towards executable catalogue control planes
- Clear recommendations on where AI can add near-term value to catalogue operations
- Analysis of vendor positioning and operator experience to help readers prioritise modernisation investments
USD2199
Log in to check if this content is included in your content subscription.
Author
Dennisa Nichiforov
Principal AnalystRelated items
Article
Customer engagement AI: operators are announcing less but deploying deeper
Tracker report
Operators’ customer-engagement-related AI activity: trends and analysis 2018–1H 2026
Company profile
Concentrix: customer engagement
