We are experts in undertaking major transformation and strategic change programmes within the telecoms industry.
Our clients trust us to run all major parts of business-critical BSS change programmes. We plan, manage and assure the roll-out of newly integrated BSS (order management, billing, CRM, product management). Our work is frequently the critical building block in a post-merger integration or a system consolidation programme.
We have extensive knowledge and expertise of the busy field of business and IT transformation. Our clients can be confident in the fact that we distinguish ourselves with our unrivalled understanding of how these systems function, are best configured for the end users and interact within fast-moving telecoms companies. We provide detailed insights and support to structure effective contracts that are balanced and focused on aligning incentives towards delivery of real benefits rather than merely a software launch.
In addition to understanding the importance of capturing comprehensive functional requirements and undertaking detailed and prioritised transition/migration planning, we also appreciate that a programme is wider than just the implementation and the migration to the new system involved. We ensure that the surrounding processes and controls are adapted to be fit for purpose in the target landscape and that all of its users are fully trained in both how the new systems function and how they now need to be interacted with.
Throughout our work, we use our Programme Assessment Framework (PAF) methodology to closely track the business case associated with each programme to ensure that the expected benefits are delivered and to provide early warning if areas are not delivering as expected.
The lessons learned in undertaking and managing these complex business transformation initiatives for telecoms companies and the years of successful delivery experience we bring to the table can easily make the difference between project success and failure.
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Operator business services: UK forecast 2020–2025
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