Consumer services

Consumer services in the telecoms, media and technology (TMT) sector are characterised by dynamic change, rapid innovation and fervent competitiveness. Strategies, issues and trends continually evolve. Key priorities for consumer-facing stakeholders in this space include retention, upsell and new business development. Having independent tools, analysis and advice that help you to make informed strategic and tactical decisions in the TMT space is an essential component of business strategy.

Our consumer services programmes offer pertinent consumer data, reports on market trends and active advice on how to maximise opportunities in core consumer services – such as data, voice, messaging and media – as well as on how to formulate strategies for growth in new adjacent sectors with mass-market appeal, such as health, finance/payment, home security and advertising.

Latest from the knowledge centre More articles

  • Challenges and opportunities for cloud DVR services: lessons from Liberty Global

    Cloud DVR solutions help operators and broadcasters to evolve their offering in line with changing customer needs while potentially reducing costs; the legal grounds for the implementation of cloud DVR services require a well-defined agreement between operators and content owners.

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  • Wholesale FTTx tariff tracker 2018

    Analysys Mason's 'Wholesale FFTx tariff tracker' is an annual survey of tariffs for FTTx versions of wholesale broadband access, passive line products such as sub-loop unbundling and dark fibre access, as well as intermediary products such as virtual unbundled local access and generic Ethernet access.

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  • Fixed–mobile convergence in Europe: trends and forecasts 2017–2022

    The future growth rate of fixed–mobile convergence (FMC) will vary widely across Europe, based on, among other factors, the extent of fixed–mobile operator integration, the presence of a challenger operator, and the current FMC saturation level. This forecast report examines the main trends and drivers and provides a 5-year outlook on FMC take-up in ten European markets.

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