Consumer services in the telecoms, media and technology (TMT) sector are characterised by dynamic change, rapid innovation and fervent competitiveness. Strategies, issues and trends continually evolve. Key priorities for consumer-facing stakeholders in this space include retention, upsell and new business development. Having independent tools, analysis and advice that help you to make informed strategic and tactical decisions in the TMT space is an essential component of business strategy.
Our consumer services programmes offer pertinent consumer data, reports on market trends and active advice on how to maximise opportunities in core consumer services – such as data, voice, messaging and media – as well as on how to formulate strategies for growth in new adjacent sectors with mass-market appeal, such as health, finance/payment, home security and advertising.
Our SME Strategies programme explores the unique business, technology and support needs of small and medium-sized enterprises (SMEs). SMEs drive a large percentage of economic growth in all geographical regions, and their technology choices are very different from those of larger enterprises.
Latest from the knowledge centre
Total telecoms retail revenue in emerging Asia–Pacific will reach USD319 billion in 2021. This report provides commentary and trend analysis to support our 5-year forecast for the region and includes worldwide context and specific country commentary on four key countries: India, Indonesia, Malaysia and Thailand.
Total telecoms retail revenue in DVAP will grow at a CAGR of 1.5% between 2015 to 2021. This report provides commentary and trend analysis to support our 5-year forecast for developed Asia–Pacific (DVAP). It includes both worldwide and specific country commentary on four key countries: Australia, Hong Kong, Singapore and South Korea.
In this white paper, you will find a collection of articles highlighting the important trends that are driving the development of the telecoms, media and technology (TMT) sectors in Africa.