Consumer services

Consumer services in the telecoms, media and technology (TMT) sector are characterised by dynamic change, rapid innovation and fervent competitiveness. Strategies, issues and trends continually evolve. Key priorities for consumer-facing stakeholders in this space include retention, upsell and new business development. Having independent tools, analysis and advice that help you to make informed strategic and tactical decisions in the TMT space is an essential component of business strategy.

Our consumer services programmes offer pertinent consumer data, reports on market trends and active advice on how to maximise opportunities in core consumer services – such as data, voice, messaging and media – as well as on how to formulate strategies for growth in new adjacent sectors with mass-market appeal, such as health, finance/payment, home security and advertising.

Latest from the knowledge centre More articles

  • Next-generation communication services tracker 1Q 2017

    The 'Next-generation communication services tracker' helps you to keep pace with changes in the rapidly evolving communication services sector. We track over-the-top (OTT) communications services (such as WhatsApp Messenger), operator-provided communications apps (such as joyn and Libon) and VoLTE deployments, as well as partnerships between operators and OTT players.

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  • Mobile handset data pricing benchmark

    "Analysys Mason's 'Mobile handset data pricing benchmark' is a survey of mobile handset data subscription services, including packages with bundled handsets, and SIM-only packages."

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  • Mobile services worldwide: trends and forecasts 2016–2021

    Traditional mobile service revenue will continue to decline although mobile data revenue will helping to offset this. This data set provides our regional and worldwide mobile forecasts to 2021. It covers more than 60 mobile KPIs, worldwide and for 8 regions.

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