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Operator business services: Australia forecast 2019–2024

18 March 2020 | Research

Catherine Hammond

Forecast report | PPTX and PDF (16 slides) | Large Enterprise Emerging Service Opportunities| Large Enterprise Voice and Data Connectivity| SME Strategies


"Operator business revenue from legacy services will continue to decline in Australia and operators must invest in new ICT services to sustain their current position."

This report provides an outlook on the telecoms and ICT services market in Australia for businesses of all sizes. It contains forecasts for fixed and mobile voice and data networking services, as well as other business services such as security, co-location and hosting and public and private cloud services.

This report contains:

  • forecasts for operator services to micro, small and medium-sized enterprises (MSMEs) and large enterprises including fixed and mobile voice and data services, IoT connectivity services and ICT business services such as security and co-location and hosting
  • quantification of revenue, the number of connections or users and ARPU for each service and each enterprise segment (micro, small, medium and large)
  • an estimate of the total market addressable by operators for ICT business services and the likely share achievable by them for each service
  • demographic data on the number of employees, enterprises and sites within each segment (note that we include entities in the governmental and public sectors).

It also provides brief profiles of the major operators that are active in the Australian business market, including Macquarie Telecom Group, Optus (Singtel), Telstra, TPG Telecom and Vocus Group.

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