Opportunities and challenges for operators in consumer AI
Big tech players have been investing heavily in AI digital assistants, which may lead to a change in consumers' expectations of their interactions with service providers. Operators must get involved if they have not done so already; in particular, they must establish whether or not to collaborate or challenge tech players on this front.
This report provides:
- an overview of the activities of big tech players in the field of consumer-facing AI
- recommendations for operators in three areas: hardware, AI by domain and AI ecosystems
- a series of profiles of big tech players and their consumer AI investments (Alibaba, Amazon, Apple, Baidu, Facebook, Google, Microsoft, Samsung and Tencent).