NETSCOUT converts network traffic into contextual Smart Data to support service assurance and AI-driven automation. This profile assesses its...

Polystar combines network monitoring with AI-driven analytics to support automated assurance. This profile assesses its strategy, strengths and...

AI agents have gone from a novelty to a feature of 40% of operators’ network AI announcements in barely 18 months. This article explores where...

Catalogue complexity has become a binding constraint for telecoms operators. This report sets out a practical path to modernisation through...

Telecoms operators have publicly announced more than 1100 AI projects since 2018, and one in four of them now targets the network. This report tracks...

Operators’ customer engagement AI announcements have fallen by more than half since their 2024 peak, but the activity that remains is deeper...

Operators announced more than 1100 AI activities between 2018 and 1H 2026, but customer-engagement-related announcements have fallen sharply from...

Concentrix is repositioning itself, moving from human-led customer care towards AI-enabled operations, and pairing outsourced contact centre delivery...

This report assesses Amdocs's automated assurance solutions and highlights what operators should consider when selecting a vendor...

Read more about Ericsson’s products and services in the automated assurance...