Salesforce offers cloud-based customer relationship management (CRM) solutions and enterprise applications that are focused on marketing, sales,...

Genesys is a global provider of cloud-based and AI-powered customer experience and contact centre solutions. This profile assesses Genesys’s...

This profile assesses CSG’s products and services in the customer engagement market. CSG is focused on providing solutions to both win...

Acquisition activity offers insight into how vendors are evolving their customer engagement strategies in response to AI’s expanding influence...

This article analyses the surge of AI in the customer engagement segment since 2023 and discusses how telecoms companies are implementing AI...

Acquisition activity in the customer engagement segment has remained relatively stable, with the exception of a spike in the number of acquisitions...

Oracle revealed its new AI Agent Studio at its recent analyst summit. This platform provides customers with direct access to generative AI (GenAI)...

Telecoms operators are embracing AI for smarter networks, but this is not currently translating into the revenue boost that they desperately need....

ServiceNow has acquired logik.ai – a robust, artificial intelligence (AI)-powered configure, price, quote (CPQ) platform – with the...

FutureNet World 2025 showcased how next-generation OSS and AI are transforming the telecoms industry. Many discussions centred on the ability of...