Explore how fixed broadband operators can navigate price increases to maintain profitability while minimising customer churn. This report provides...

Martin Scott talks with Dongye Liu about how leading broadband providers are minimising churn in their customer...

Major operators in the UK have adopted fixed price rises following Ofcom’s ban on mid-contract price rises announced in June 2024. This article...

Explore the challenges faced by operators in the pay-TV market and the solutions that they have deployed to de-risk their TV and video services...

Discover how leading telecoms operators are successfully reducing customer churn through innovative strategies. This report provides actionable...

This analysis of our consumer survey data shows that cloud gamers pay more for improved connectivity that meets their demands and are potentially...

Gaming is important for telecoms operators because it has high engagement, drives demand for high-performance connectivity and has high revenue...

Starlink and Kuiper are revolutionising consumer satellite broadband by offering high-speed internet to underserved areas. Some telecoms operators...

Samsung Vision AI, unveiled at CES 2025, integrates advanced AI into TVs to enhance entertainment and smart-home control. This development challenges...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...