Explore the challenges faced by operators in the pay-TV market and the solutions that they have deployed to de-risk their TV and video services...

Discover how leading telecoms operators are successfully reducing customer churn through innovative strategies. This report provides actionable...

This analysis of our consumer survey data shows that cloud gamers pay more for improved connectivity that meets their demands and are potentially...

Gaming is important for telecoms operators because it has high engagement, drives demand for high-performance connectivity and has high revenue...

Starlink and Kuiper are revolutionising consumer satellite broadband by offering high-speed internet to underserved areas. Some telecoms operators...

Samsung Vision AI, unveiled at CES 2025, integrates advanced AI into TVs to enhance entertainment and smart-home control. This development challenges...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...

Operators play an important and growing role as a retail channel for streaming video services. Our survey of 18 500 consumers indicates that...

This article outlines the topics that will affect the consumer services market in 2025. It covers new areas including pricing strategy, approaches to...

This report uses the results of Analysys Mason’s annual consumer survey to analyse the satisfaction and churn of fixed broadband customers and...