In this article, we outline some of the approaches being taken by European operators to help SMEs to access government-sponsored...
Customer relationship management (CRM) is increasingly important to SMBs’ digital transformation and digital marketing strategies....
This country report and accompanying data annex provide a comprehensive overview of Indonesia's telecoms market, including KPIs and data on...
The fixed broadband market continues to grow apace. Emerging markets are buoying overall market growth, while developed markets continue to be...
This country report and accompanying data annex provide a comprehensive overview of Sri Lanka's telecoms market, including KPIs and data on...
Customers are expecting a highly personalised, consistent and seamless experience across all digital channels when interacting with their...
Analysys Mason's M2M pricing benchmark provides key details on the services of major IoT players worldwide, including data allowance, price, price...
Communications service providers (CSPs) cannot currently support the update cadence that is required for 5G. CI/CD streamlines software deployment so...
Ericsson held its annual OSS summit in London on 8–9 November 2022. The event was co-hosted by Vodafone and several of Ericsson’s key...
This report uses consumer survey data to analyse customer satisfaction KPIs such as Net Promoter Score (NPS) and churn intention among smartphone...
