Operators play an important and growing role as a retail channel for streaming video services. Our survey of 18 500 consumers indicates that...

Analysys Mason was commissioned by the regulator of a major Southeast Asian country to conduct a study on the costs and benefits of developing a...

Home Wi-Fi quality is now a key driver of broadband satisfaction and loyalty. This report draws on our 2025 consumer survey to reveal how in-home...

Overall usage of eSIMs remains low according to our survey, but it is growing rapidly. eSIMs are expected to account for more than 50% of smartphone...

Customers who buy fixed and mobile services from the same operator spend more and adopt more premium plans than customers that take the two services...

Vehicles are becoming increasingly connected and satellite-enabled safety services are gaining strong consumer interest, yet willingness to pay for...

This survey report focuses on consumers’ interest in XR devices (in which we include AR, VR and MR) and related applications. It explores the...

This report uses the results of our consumer survey to provide an analysis of mobile customer satisfaction...

The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...

Customers often perceive little difference in the performance of networks from different mobile operators, which makes pricing an important factor...