This report uses the results of our consumer survey to provide an analysis of mobile customer satisfaction...

This report uses the results of our consumer survey to provide an analysis of handset replacement cycles in 18...

This report focuses on aspects of Analysys Mason’s consumer survey that relate to respondents’ usage of social media services BeReal,...

The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...

This report assesses 43 European CSPs and highlights important trends in digital experience in...

This report focuses on aspects of Analysys Mason’s consumer survey that relate to fixed broadband customer experience in Europe and the...

This report uses our survey results to discuss how operators can effectively monetise high-speed fixed broadband packages and how improved speeds...

This report provides an analysis of the digital experience of smartphone users in Europe and the USA. It uses consumer survey data to analyse mobile...

This survey report focuses on how consumers engage with streaming (OTT) video services and how changes affect telecoms operators’ services and...

This consumer survey report presents details of gamers’ content usage and spend and how their gaming behaviour translates into predictable...