Network operators can take advantage of a growing number of government subsidies around the world to extend broadband availability to rural...

Operators play an important and growing role as a retail channel for streaming video services. Our survey of 18 500 consumers indicates that...

Analysys Mason's country reports provide a comprehensive overview of the telecoms markets in 83 countries around the...

Discover how leading telecoms operators are successfully reducing customer churn through innovative strategies. This report provides actionable...

We use our consumer survey data to evaluate the extent to which price increases affect customer churn. Results indicate that the geographical...

This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...

This report assesses 43 European CSPs and highlights important trends in digital experience in...

This report focuses on aspects of Analysys Mason’s consumer survey that relate to fixed broadband customer experience in Europe and the...

This report uses our survey results to discuss how operators can effectively monetise high-speed fixed broadband packages and how improved speeds...