Operators are rethinking store management to better balance online and offline channels. We reviewed ten operators with new retail strategies and...

This report assesses 17 CSPs in the Middle East and Africa and highlights important trends in digital experience across the...

This dataset summarises the most relevant streaming video customer experience KPIs for major streaming video services in 19 countries based on...

Gaming is important for telecoms operators because it has high engagement, drives demand for high-performance connectivity and has high revenue...

This report uses the results of our annual consumer survey to provide an analysis of how satisfied consumers are with their fixed-wireless access...

This report uses the results of Analysys Mason’s annual consumer survey to analyse the satisfaction and churn of fixed broadband customers and...

Fixed–mobile operators are increasingly focused on fixed–mobile convergence (FMC) bundles because FMC customers spend more and churn less...

Customers often perceive little difference in the performance of networks from different mobile operators, which makes pricing an important factor...

This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...

This dataset summarises the most relevant pay-TV customer experience KPIs for major operators in 19 countries based on primary...