The two sides of the South African market, mobile and fixed, have quite different characteristics. Mobile is extremely stable, while fixed is in a...

Turkish telecoms operators still have opportunities to monetise connectivity services through higher broadband speeds and larger mobile data...

The UAE’s fixed and mobile Net Promoter Scores (NPSs) are both 49, but operators are constantly fighting to win new customers due to short...

After a number of years of strong ecosystem progress, the network API market is now in a critical phase, where operators must transition from tests...

This report analyses consumer satisfaction, loyalty and usage across fixed broadband, mobile and video services in Italy, and identifies the factors...

This report provides key findings from consumer survey data from the USA and gives an analysis at the operator level. It covers fixed broadband,...

This report provides key findings from consumer survey data from the UK and gives an analysis at the operator level. It analyses satisfaction,...

Around one in ten consumers plan to use AI smart glasses, and these prospective users spend more on digital services and visit operators’...

Our latest consumer survey shows that Orange has pulled ahead of its rivals in French fixed broadband and mobile, while Free’s NPS fell sharply...

BT’s acquisition of TalkTalk out of administration keeps 2.5 million lines connected and takes BT’s share of UK fixed broadband...