Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...

This short slide deck outlines the topics that our Consumer Services and Business Services research teams will focus on during...

This article outlines the topics that will affect the consumer services market in 2025. It covers new areas including pricing strategy, approaches to...

Caroline Gabriel and Tom Rebbeck discuss the state of the 5G market, based on questions submitted by our subscribers. They talk through the current...

Analysys Mason’s consumer survey covering 18 500 respondents in 18 countries showed that a small proportion of customers in every country will...

5G was supposed to help operators reinvigorate a declining mobile market, especially through the development of new services. Instead, 5G added...

The ‘more-for-more’ approach is an important part of mobile operators’ revenue growth strategies but the relationship between...

We monitor the pricing details of more than 80 operators' SIM-only mobile handset contract plans in 16 countries...

Norlys is one of the best examples of an energy company playing a significant role the telecoms sector. As a member-owned local utility it represents...

This report uses the results of our consumer survey to provide an analysis of mobile customer satisfaction...