The customer engagement (CE) market grew to USD15.5 billion in 2022 due to the customer experience (CX) and customer value (CV) management...
There is a general agreement that copper networks need to be switched off and, although more incumbent operators globally are planning, or have...
The FTTP market in the UK has grown significantly, driven by demand for ultra-fast and reliable broadband. Alternative network providers (altnets)...
Telecoms operators continue to suffer from a shortage of staff with technical skills as they pursue digital transformation. Tech firms are laying off...
The USA has some of the most expensive telecoms services in the world. The results from our recent consumer survey suggest that these prices may be...
This article outlines some of the initiatives that operators have put in place to help realise their own and their customers’ aspirations for...
Network slicing has emerged as a key use case enabled by 5G standalone. However, network slicing deployments are highly complicated because they...
CSPs’ customers’ behaviour and expectations have changed in recent years, and the COVID-19 pandemic helped to accelerate the shift...
Qualcomm terminated its direct-to-device (D2D) deal with Iridium on 9 November 2023. This is a disappointing development for the D2D market because...
The satellite communication industry is undergoing a significant transformation, due in no small part to the advent of software defined networks,...
