Operators are bundling new AI services, such as ChatGPT and Perplexity, with their mobile plans as a way of defending ASPU. Learn more about selected...

Mobile service providers can use eSIMs to generate new sources of revenue and differentiate connectivity services on new features. The MVNO Honest is...

This article outlines the topics that will affect the consumer services market in 2025. It covers new areas including pricing strategy, approaches to...

In this article, we use results from our consumer survey to investigate how intention to churn varies by operator in countries that have both...

Most operators in the Middle East and Africa (MEA) have launched self-care apps to reduce the cost of sales and customer care operations. However,...

AWS announced its private network solution, AWS Private 5G, at its global cloud computing conference, re:Invent, on 30 November 2021. This article...

As organisations adopt AI-driven applications and processes, the demand for robust cloud services that can support the related training and inference...

According to our latest IoT forecast report, the total number of wireless IoT connections worldwide will increase from 2.2 billion at the end of 2021...

Customer relationship management (CRM) is increasingly important to SMBs’ digital transformation and digital marketing strategies....

Recent structural changes to the digital advertising market have put operators in a stronger position to capitalise on their first-party user data...