Customers who buy fixed and mobile services from the same operator spend more and adopt more premium plans than customers that take the two services...

Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...

This report uses the results of our consumer survey to provide an analysis of handsets in 19 countries. It provides data on handset-replacement...

The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...

Customers often perceive little difference in the performance of networks from different mobile operators, which makes pricing an important factor...

This report provides data and insights on streaming video and pay-TV users, including which services they subscribe to and their level of...

Vehicles are becoming increasingly connected and satellite-enabled safety services are gaining strong consumer interest, yet willingness to pay for...

Overall usage of eSIMs remains low according to our survey, but it is growing rapidly. eSIMs are expected to account for more than 50% of smartphone...

This dataset summarises the most relevant pay-TV customer experience KPIs for major operators in 19 countries based on primary...

Etisalat Group changed its brand identity to ‘e&’ in February 2022. It also created a new dedicated business unit, e& life, whose...