This report analyses three potential use cases for GenAI within customer engagement for communications service providers (CSPs) and how they can best...

This report offers insights for operators that are thinking of increasing their prices in countries where inflation is...

This report explores how a growing number of CSPs plan to adopt virtual assistants to help them to augment and consolidate their customer service...

Amid growing concerns on climate change has been the emergence of data centres as the backbone of the digital economy and their increasing...

Community Fibre is one of the more successful fibre pureplay operators, and already has take-up rates of over 25%. This article explores Community...

Many consolidation deals struggle before integration starts. But with the right level of planning, expertise and execution discipline, their value...

This profile assesses VMware's vRAN- and Open RAN-related cloud infrastructure strategy and solutions for the telecoms...

Oracle has revamped its customer experience strategy. This profile assesses Oracle’s business support systems (BSS) products and services in...

Average revenue per IoT connection declined globally at a CAGR of 6% between 2020 and 2025, reflecting intense price competition in the market. This...

Volatility across global trade and geopolitics, as well as rapid technological change, creates a complex array of risks and opportunities across the...