Mobile network operators (MNOs) need to look for new sources of differentiation and new growth areas as their core telecoms revenue stagnates. This...

This dataset summarises the most relevant pay-TV customer experience KPIs for major operators in 19 countries based on primary...

Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...

This report explores how telecoms application vendors can leverage generative AI (GenAI) to pursue new revenue opportunities and deliver more value...

Catherine Hammond and Adaora Okeleke explore how operators can generate new revenue by offering AI services to enterprise customers. They draw on...

This report examines how operators are approaching selling cyber-security services to the small and medium-sized enterprises (SMEs) market. It...

China Mobile’s enterprise AI strategy prioritises the delivery of end-to-end enterprise AI services that align with existing solutions and the...

3GPP’s Release-18 standards are now frozen and the first commercial 5G Advanced networks have been launched in China. Read our indispensible...

This case study focuses on Telefónica's foundational data platform, FastOSS, which unlocks operational data from proprietary systems in siloed...

5G services have been launched in most countries in Europe. Increasing coverage of 5G networks, and more-affordable 5G-ready handsets are rapidly...