Advances in artificial intelligence and machine learning mean that communications service providers can use customer experience indexes instead of...

Small businesses place a high value on access to local and personal interactions with suppliers. Some operators continue to use this as an effective...

Our recently published public edge forecast breaks down the spend by edge node builders such as operators, public cloud providers, content delivery...

This article discusses why fixed–mobile convergence (FMC) customers are more likely to buy high-end plans and additional services and products...

Netflix began to beta test a cloud gaming service in August 2023. Unlike established cloud gaming businesses, Netflix is aiming for a distinct, more...

eSIMs are now available in more than 190 countries worldwide but awareness and adoption remain low, partly due to operators’ reluctance to...

Operators promoted their initiatives to improve their satellite capabilities and reinforced their existing metaverse...

Small and medium-sized businesses (SMBs) worldwide are expected to increase their spending on cloud customer relationship management (CRM)...

Sustainability is a growing issue for the telecoms industry. Governments have created mandates and rules associated with reducing emissions and...

Enterprises are realising the benefits of IoT but still face a number of challenges. They base their selection of IoT connectivity providers on the...