Overview This programme focuses on the automation of customer interactions. This includes contact management (virtual assistants, automated call centres and automated customer value management), customer journey management (quote to cash and issue to...

Overview This programme provides data and strategic analysis on wireless network technologies, economics and migration options that are enabling operators to reduce costs and serve new use cases. It provides detailed annual market forecasts for RAN...

The 'Workforce automation vendor product tracker' provides an overview of the telecoms software products/solutions offered by vendors in the market,...

This tracker gives an overview of the telecoms assurance software products and solutions that are available in the market, and describes the focus...

This tracker provides a view of the telecoms fulfilment and service design software solutions offered by vendors in the market and includes a brief...

This article provides insights into CSPs' spending on OSS/BSS software and services between 2022 and 2027 and highlights key market...

This article addresses the reasons behind DZS’s acquisition of ASSIA's CloudCheck and Expresse software portfolios and assesses its...

Mavenir is reorienting itself as a software-driven vendor by strengthening its capabilities in Open RAN automation software and cloud-native 5G core...

Direct-to-device made a huge splash in satellite last year. First, with Starlink’s partnership with T-Mobile to expand coverage through its 2nd...

2024 was marked by stagnation in the global telecoms software market. Preliminary analysis indicates near-zero overall revenue growth, despite...