Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...

This report uses the results of our consumer survey to provide an analysis of handset replacement cycles in 18...

The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...

This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...

This report focuses on how consumers engage with mobile financial services in the Middle East. It presents data on mobile payments, mobile commerce...

This report provides consumer survey data on the adoption of 5G by smartphone users in the Middle East. It assesses the impact of 5G on mobile...

This report uses consumer survey data to analyse customer satisfaction KPIs such as Net Promoter Score (NPS) and churn intention among smartphone...

We use our consumer survey data to evaluate the extent to which price increases affect customer churn. Results indicate that the geographical...

Comparing the very different market structures of neighbouring and somewhat similar countries provides insights for market players and policymakers...