This profile assesses Kore.ai’s virtual assistant building services for the telecoms...

Customer churn and loyalty are key issues for telecoms operators; gamification can help to resolve...

CSPs are shifting towards digital engagement channels (websites, self-care apps and social media) to improve customer satisfaction, broaden their...

This report provides forecasts for the overall communications service provider (CSP) spending on OSS/BSS products and related services for...

This report outlines the current state of the network slicing market and, more specifically, the implications of network slicing for the network...

SaaS enables CSPs to experiment with new services without the risk associated with the high upfront cost of other deployment...

ServiceNow announced its intention to acquire Era Software, an observability start-up with particular focus on designing a different approach to log...

IBM’s approach to observability is implemented through its ecosystem of monitoring solutions. This profile reviews the vendor’s strategic...

Monetisation platforms continue to be vital and mission-critical systems for communications service providers (CSPs) and accounted for more than...

Justin van der Lande (Research Director) gave this presentation at Analysys Mason's 12th annual Telecoms Summit on 6 October...