A number of operators have developed solutions to boost customers’ quality of experience (QoE) for broadband services. For example, EE launched...
Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...
Each upgrade of home broadband equipment or change of supplier feeds the constant stream of discarded modems, routers and set-top boxes. But who is...
This report provides detailed 5-year forecasts for the adoption of pay-TV and streaming video services in Ireland. It includes data on key metrics,...
The number of fixed–mobile convergence (FMC) accounts is expected to grow significantly. The ongoing expansion of fibre networks will enable...
This report provides detailed 5-year forecasts for the adoption of pay-TV and streaming video services in Norway. It includes data on key metrics,...
Fixed–mobile convergence (FMC) adoption will remain low in the UK. Fixed–mobile operators are struggling to drive adoption of FMC bundles...
The size of the fixed–mobile convergence (FMC) market in Ireland will remain small, by international comparisons. Fixed–mobile operators...
This report provides detailed 5-year forecasts for the adoption of pay-TV and streaming video services in the UK. It includes data on key metrics,...
The adoption of fixed–mobile bundles will continue to grow in Switzerland due to fierce competition between Swisscom and its rivals Salt and...
