Gaming is important for telecoms operators because it has high engagement, drives demand for high-performance connectivity and has high revenue...

This report uses the results of our annual consumer survey to provide an analysis of how satisfied consumers are with their fixed-wireless access...

This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...

Starlink and Kuiper are revolutionising consumer satellite broadband by offering high-speed internet to underserved areas. Some telecoms operators...

Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...

Samsung Vision AI, unveiled at CES 2025, integrates advanced AI into TVs to enhance entertainment and smart-home control. This development challenges...

This short slide deck outlines the topics that our Consumer Services and Business Services research teams will focus on during...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...

AT&T has announced that it will continue to focus on fibre, mobility and fixed–mobile convergence (FMC) in the consumer market during its...

Operators play an important and growing role as a retail channel for streaming video services. Our survey of 18 500 consumers indicates that...