Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...

Customers often perceive little difference in the performance of networks from different mobile operators, which makes pricing an important factor...

This report uses the results of our consumer survey to provide an analysis of handsets in 19 countries. It provides data on handset-replacement...

This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...

This report uses the results of our consumer survey to provide an analysis of mobile customer satisfaction...

This survey report focuses on consumers’ interest in XR devices (in which we include AR, VR and MR) and related applications. It explores the...

This report focuses on aspects of Analysys Mason’s consumer survey that relate to respondents’ usage of social media services BeReal,...

The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...

Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...

This report provides data and insights on streaming video and pay-TV users, including which services they subscribe to and their level of...