Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...

We use our consumer survey data to evaluate the extent to which price increases affect customer churn. Results indicate that the geographical...

This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...

This report assesses 43 European CSPs and highlights important trends in digital experience in...

Integrated operators in many markets offer fixed–mobile bundles. However, not all operators are in a position to offer such bundles, because...

There is a growing need for MNOs to upgrade the cell site connections to fibre as cellular data traffic increases. This tracker presents data on the...

Fixed broadband churn is an important metric for operators. This data set provides the reported monthly fixed broadband churn metrics at an operator...

This dataset summarises the most relevant mobile customer experience KPIs for major operators in 19 countries based on primary...

This dataset summarises the most relevant fixed broadband customer experience KPIs for major operators in 19 countries based on primary...