Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...

This report uses the results of our consumer survey to provide an analysis of mobile customer satisfaction...

This report focuses on aspects of Analysys Mason’s consumer survey that relate to respondents’ usage of social media services BeReal,...

The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...

This dataset provides data for around 200 telecoms operators in 32 European countries. It tracks over 25 metrics including the number of mobile...

Analysys Mason's country reports provide a comprehensive overview of the telecoms markets in 83 countries around the...

Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...

Customers often perceive little difference in the performance of networks from different mobile operators, which makes pricing an important factor...

Customers who buy fixed and mobile services from the same operator spend more and adopt more premium plans than customers that take the two services...

This report uses the results of our consumer survey to provide an analysis of handsets in 19 countries. It provides data on handset-replacement...