This article presents a summary of the findings from Analysys Mason’s 'Mobile data plans and usage: consumer...

Cablecos should take a long-term view when deciding their network strategies, rather than trying to address the customer demand for bandwidth or...

This report explores and analyses operators’ strategies for fixed broadband services delivered over fixed-wireless access (FWA), primarily over...

Verizon agreed, on 5 September 2024, to buy Frontier for an enterprise value of USD20 billion, including Frontier’s USD11 billion debt. The...

Cablecos face growing competition from FTTP players. They must develop a long-term strategy for the migration to fibre rather than follow a tactical...

Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...

This dataset summarises the most relevant fixed broadband customer experience KPIs for major operators in 19 countries based on primary...

This dataset summarises the most relevant mobile customer experience KPIs for major operators in 19 countries based on primary...

Most mobile-only operators have launched, or plan to launch, fixed services, both as a growth strategy and as a defensive move against converged...

High inflation is an unfamiliar situation in many of the countries that are currently affected, and  operators are not be well-prepared to deal...