Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...

Samsung Vision AI, unveiled at CES 2025, integrates advanced AI into TVs to enhance entertainment and smart-home control. This development challenges...

This short slide deck outlines the topics that our Consumer Services and Business Services research teams will focus on during...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...

AT&T has announced that it will continue to focus on fibre, mobility and fixed–mobile convergence (FMC) in the consumer market during its...

Operators play an important and growing role as a retail channel for streaming video services. Our survey of 18 500 consumers indicates that...

Customers that take fixed–mobile convergence bundles are markedly different from all other customers. This report identifies their features and...

This article outlines the topics that will affect the consumer services market in 2025. It covers new areas including pricing strategy, approaches to...

Fibre-to-the-room (FTTR) technology extends fibre-optic connections directly to individual rooms within a home or building, providing ultra-fast...

Caroline Gabriel and Tom Rebbeck discuss the state of the 5G market, based on questions submitted by our subscribers. They talk through the current...