Operator initiatives to reduce downstream customer related emissions and end-of-life impact 2026

This tracker captures details about the initiatives being implemented by telecoms operators worldwide to reduce downstream Scope 3 emissions arising from customers’ use of operator-sold products and services, as well as end‑of‑life treatment.

The tracker supports our latest benchmarking report, Benchmarking telecoms operator strategies to reduce downstream customer-related emissions, waste and end-of-life impact.

Coverage

It evaluates each operator’s initiatives across the following categories.

• Partnerships
• Customer engagement
• Use of digital tools
• Impact of product improvements
• Governance and funding mechanisms
• Framework and standards development

It also classifies initiatives by:

• market
• customer and device coverage
• operators' stated environmental targets, including
• energy efficiency
• emissions reduction
• water management
• material use
• natural resource use.