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Operator business services for large enterprises: worldwide forecast 2020–2025

23 June 2021 | Research

Catherine Hammond

Forecast report | PPTX and PDF (39 slides); Excel | Large Enterprise Strategies

"Operators in the large enterprise market must continue to invest in IT capabilities and partnerships to secure future revenue growth."


This report provides an outlook on the worldwide telecoms and ICT services market for large enterprises (businesses with at least 250 employees). It contains global and regional forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications (UC) and cloud services.

Please also see our companion forecast: Operator business services for micro, small and medium-sized enterprises: worldwide forecast 2020–2025.

This report provides:

  • forecasts for operator services to large enterprises including fixed and mobile voice and data services, IoT connectivity services and ICT services such as security, UC and cloud services
  • a worldwide forecast and eight regional breakdowns
  • quantification of revenue, the number of connections or users, and ARPU for each service
  • an estimate of the total market for ICT services addressable by operators and the likely share achievable by them for seven service categories
  • demographic data on the number of employees, enterprises and sites (note that we include entities in the governmental and public sectors).

It provides data at an aggregate worldwide level and at a regional level for North America, Western Europe, developed Asia–Pacific, emerging Asia–Pacific, Latin America, Central and Eastern Europe, Middle East and North Africa and Sub-Saharan Africa.



Geographical coverage



Regions modelled

  • Western Europe
  • Central and Eastern Europe
  • Developed Asia–Pacific
  • Emerging Asia–Pacific
  • North America
  • Latin America
  • Middle East and North Africa
  • Sub-Saharan Africa


  • Voice
  • Messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity 


  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, fixed-wireless access (FWA), other fixed broadband
  • Dedicated connections: below 100 Mbit/s, 100 Mbit/s and up to 1 Gbit/s, and at least 1 Gbit/s

Other business services

  • Unified communications (UC) and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)
  • Enterprise mobility
  • Desktop management

Business size segment

  • Large (250+ employees)



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Country-specific business forecasts

Analysys Mason's operator business services forecast reports provide a comprehensive overview of the business telecoms and ICT markets in 50 countries around the world.

Read more