Operator business services for large enterprises: worldwide forecast 2022–2027

21 June 2023 | Research

Catherine Hammond | Matt Small

Forecast report | PPTX and PDF (40 slides); Excel | Enterprise Services

"Fixed connectivity services are unlikely to deliver overall revenue growth but are a vital means of differentiation for operators as they expand their enterprise portfolios."


This report provides an outlook on the worldwide telecoms and ICT services market for large enterprises (businesses with at least 250 employees). It contains global and regional forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications (UC) and cloud services.

Please also see our related forecast: Operator business services for micro, small and medium-sized enterprises: worldwide forecast 2021–2026.

This report provides:

  • forecasts for operator services to large enterprises including fixed and mobile voice and data services, IoT connectivity services and ICT services such as security, UC and cloud services
  • a worldwide forecast and eight regional breakdowns
  • quantification of revenue, the number of connections or users and ARPU for each service
  • an estimate of the total market for ICT services addressable by operators and the likely share achievable by them for seven service categories
  • demographic data on the number of employees, enterprises and sites (note that we include entities in the government and public sectors).



Geographical coverage



Regions modelled

  • Western Europe
  • Central and Eastern Europe
  • Developed Asia–Pacific
  • Emerging Asia–Pacific
  • North America
  • Latin America
  • Middle East and North Africa
  • Sub-Saharan Africa


  • Voice
  • Messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity 


  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband
  • Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s

Other business services

  • Unified communications (UC) and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)
  • Enterprise mobility
  • Desktop management

Business size segment

  • Large (250+ employees)



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Country-specific business forecasts

Analysys Mason's operator business services forecast reports provide a comprehensive overview of the business telecoms and ICT markets in 52 countries around the world.

Read more


Catherine Hammond

Research Director

Matt Small