Generative AI services opportunities for telecoms application product vendors and professional services providers

Communications service providers (CSPs) want to use generative AI (GenAI) for key business priorities but lack some of the expertise to support such initiatives. Telecoms application product vendors and professional services providers (PSPs) are well-positioned to address these market needs but must find ways to resolve the technical complexities associated with integrating GenAI-enabled offerings into CSPs’ environments to accelerate CSP adoption and to grow revenue in this space.

This report outlines three GenAI services opportunities that telecoms application product providers and PSPs should explore.

Information included in this report

• An understanding of the challenges that CSPs are facing, or will face, as they explore the use of GenAI within their organisations
• Insights into the three approaches that telecoms application vendors and professional services providers can adopt toaccelerate CSPs’ adoption of the GenAI
• Detailed analyses of the strengths and weaknessses for each of these three approaches
• Recommendations for telecoms application vendors and professional services providers about which the GenAI services to offer to their customers