Operators’ approaches to Microsoft Teams

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Microsoft Teams is one of the most widely adopted collaboration platforms and is used by businesses of all sizes. It is a vital component of operators' voice and unified communications portfolios, but it threatens higher-margin services and makes differentiation challenging.

Information included in this report

• Options available to operators to support PSTN calling for Microsoft Teams
• Challenges presented by Teams, including its growing capabilities and increasing control of the customer relationship
• How operators can best address these challenges
• Approaches taken by different operators to differentiate their Teams portfolios, including short profiles of Verizon, Telstra Australia and Gamma