The Operational Applications research practice emphasises software and related services that are unique to the telecoms industry. Almost USD100 billion is spent annually on telecoms applications. These applications include traditional BSS and OSS but are increasingly related to virtual networks and orchestration. Cloud and 5G are driving many new requirements, but operational efficiency and agility are also big benefits of investing in telecoms applications.

Practice head Justin van der Lande

Justin van der Lande Research Director

Operational Applications research programmes

Applications Data and Strategies Automated Assurance Customer Engagement Monetisation Platforms Network Automation and Orchestration Service Design and Orchestration

Latest Operational Applications research

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22 April 2026 Research and Insights

Article

Telecoms operators and vendors should prepare for the impact that LLMs will have on cyber security
17 April 2026 Research and Insights

Company profile

TELUS: quantum-safe networking strategy
15 April 2026 Research and Insights

Company profile

Singtel: quantum-safe networking strategy

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