Consumer services in the telecoms, media and technology (TMT) sector are characterised by dynamic change, rapid innovation and strong competition. Our consumer services programmes offer robust consumer data (including forecasts and primary research),...
Germany will continue to lag behind in fixed–mobile convergence (FMC) adoption by international standards through 2031. FMC will deliver only...
This dataset summarises the most relevant mobile customer experience KPIs for major operators in 19 countries based on primary...
This dataset summarises the most relevant fixed broadband customer experience KPIs for major operators in 19 countries based on primary...
Many different market participants invest in the networks, facilities and equipment that make up the Internet: Internet backbone providers; Internet...
Operators are increasingly focusing on home Wi-Fi services to avoid price-based competition and improve customer...
Although by no means certain to become a mass market application, holographic video calling (HVC) could redefine broadband demand by driving a step...
TELUS is active in the consumer digital healthcare market in Canada and provides two key consumer-facing services, TELUS Health MyCare and TELUS...
IP provides network operators with the possibility of offering services to consumers over either managed or unmanaged networks, but unmanaged...
The Digital Markets Act is expected to mandate interoperability between online messaging services. However, the devil is in the detail with such...
