Fixed broadband household penetration is low in many low-income countries. Operators and investors need to understand demand-side constraints on...

This survey report focuses on how consumers engage with streaming video services and how changes affect telecoms operators’ services and...

This survey report focuses on how consumers engage with streaming (OTT) video services and how changes affect telecoms operators’ services and...

This consumer survey report presents details of gamers’ content usage and spend and how their gaming behaviour translates into predictable...

This report provides an analysis of the customer experience of smartphone users in Sub-Saharan Africa (SSA). It uses consumer survey data to assess...

Investment is pouring into new FTTP networks, but there is a lot of uncertainty about the best retail tariff strategies for new FTTP entrants. This...

SaaS enables CSPs to experiment with new services without the risk associated with the high upfront cost of other deployment...

This paper captures 3.4–4.2GHz spectrum availability in 24 higher-income OECD markets and contrasts spectrum availability in Canada with that...

This survey report focuses on how consumers engage with streaming video services and how changes in this engagement affect telecoms operators’...

This article outlines the topics that will affect the consumer services market in 2025. It covers new areas including pricing strategy, approaches to...