Customer relationship management (CRM) solutions are becoming increasingly important to the operations of small and medium-sized businesses (SMBs);...
Small and medium-sized enterprises (SMEs) spent USD220 billion on operator-addressable IT products and services worldwide in 2022 and this figure is...
The global monetisation platforms market expanded by 1.7% year-on-year in 2022. This article discusses some of the changes in the sector, including...
Many operators are considering separating out their IT divisions to increase the valuation of their business and to enhance their ability to compete...
Customer engagement revenue grew in 2024, with product-related revenue experiencing double-digit growth. However, revenue from professional services...
The healthtech industry in South-East Asia is set for rapid growth after being kick-started by COVID-19. The growth and opportunity in the sector is...
Network slicing is a form of network virtualisation in which different services with different needs can be provided on a single physical network. To...
In this article, we give a broad overview of the customer engagement market drivers and related vendor activity, and we examine the market dynamics...
This article highlights the major drivers of the price increases announced by Indian mobile network operators in July...
AT&T has announced that it will continue to focus on fibre, mobility and fixed–mobile convergence (FMC) in the consumer market during its...
