The results for both fixed and mobile in the Philippines show a wide variance between the main operators. This report analyses consumer satisfaction,...
Operators in Poland face growing challenges to satisfy customers and increase spend. This report analyses customer satisfaction, loyalty and usage...
Incumbent Elisa’s Net Promoter Score is below the market average for both fixed broadband and mobile, highlighting a challenge across its core...
Customer satisfaction in Saudi Arabia rose sharply in 2026, and Zain has closed its Net Promoter Score (NPS) gap with stc and Mobily. This report...
The two sides of the South African market, mobile and fixed, have quite different characteristics. Mobile is extremely stable, while fixed is in a...
Turkish telecoms operators still have opportunities to monetise connectivity services through higher broadband speeds and larger mobile data...
The UAE’s fixed and mobile Net Promoter Scores (NPSs) are both 49, but operators are constantly fighting to win new customers due to short...
After a number of years of strong ecosystem progress, the network API market is now in a critical phase, where operators must transition from tests...
This report analyses consumer satisfaction, loyalty and usage across fixed broadband, mobile and video services in Italy, and identifies the factors...
This report provides key findings from consumer survey data from the USA and gives an analysis at the operator level. It covers fixed broadband,...
