Operators must reconsider the role and value of their bricks‑and‑mortar stores because customers can increasingly complete tasks via digital...
Overall usage of eSIMs remains low according to our survey, but it is growing rapidly. eSIMs are expected to account for more than 50% of smartphone...
Mobile service providers are introducing new services and features to enhance their propositions. This report outlines the pricing strategies that...
This report provides key findings from consumer survey data from South Africa and gives an analysis at the operator level. It covers fixed broadband,...
In this podcast, Research Partners Caroline Gabriel, Chris Baugh and Tom Rebbeck discuss the key topics that we will cover in our research in...
Operators are seeking new services and features to enhance their mobile propositions. This tracker provides insights into mobile plans worldwide and...
Fixed–mobile operators are increasingly focused on fixed–mobile convergence (FMC) bundles because FMC customers spend more and churn less...
Home Wi-Fi quality is now a key driver of broadband satisfaction and loyalty. This report draws on our 2025 consumer survey to reveal how in-home...
The shortage of memory chips for mobile devices is likely to persist throughout 2026, leading to increased smartphone prices. This will create...
Customers who buy fixed and mobile services from the same operator spend more and adopt more premium plans than customers that take the two services...
