Fixed–mobile operators are increasingly focused on fixed–mobile convergence (FMC) bundles because FMC customers spend more and churn less...

Home Wi-Fi quality is now a key driver of broadband satisfaction and loyalty. This report draws on our 2025 consumer survey to reveal how in-home...

The shortage of memory chips for mobile devices is likely to persist throughout 2026, leading to increased smartphone prices. This will create...

Customers who buy fixed and mobile services from the same operator spend more and adopt more premium plans than customers that take the two services...

This report uses the results of our consumer survey to provide an analysis of handsets in 19 countries. It provides data on handset-replacement...

Many customers already have unlimited mobile data plans and sufficient fixed broadband speeds. What can an operator sell to a consumer who already...

This report provides insights into respondents that take both fixed and mobile services from the same provider, compared with the respondents that...

Customers often perceive little difference in the performance of networks from different mobile operators, which makes pricing an important factor...

Netflix’s planned acquisition of Warner Bros. could materially reshape the economics of content delivery for ISPs. The migration of HBO Max...

Learn more about the data plans that consumers have and the relationship between data plans, usage and customer satisfaction (measured by Net...