This report analyses consumer satisfaction, loyalty and usage across fixed broadband, mobile and video services in Italy, and identifies the factors...
This report provides key findings from consumer survey data from the USA and gives an analysis at the operator level. It covers fixed broadband,...
This report provides key findings from consumer survey data from the UK and gives an analysis at the operator level. It analyses satisfaction,...
Around one in ten consumers plan to use AI smart glasses, and these prospective users spend more on digital services and visit operators’...
Our latest consumer survey shows that Orange has pulled ahead of its rivals in French fixed broadband and mobile, while Free’s NPS fell sharply...
BT’s acquisition of TalkTalk out of administration keeps 2.5 million lines connected and takes BT’s share of UK fixed broadband...
Our latest consumer survey shows that Telekom continues to lead Germany’s telecoms market by a wide margin on satisfaction. This report...
Australia’s fixed broadband customers are moving rapidly to higher speed tiers, but experiences continue to vary by access technology and...
Fixed broadband markets worldwide are entering a new phase, shaped by fibre migration, selective use of fixed-wireless access (FWA) and uneven...
Multigig broadband is now mainstream, but the speed premium is eroding fast. This report benchmarks 594 tariffs across 63 operators in 16 countries,...
