Telecoms operators offer a wide range of incentives to encourage their customers to purchase both fixed and mobile services in a bundle. These...

This report examines the drivers and shifts in consumer spending on traditional pay-TV and streaming video services in Western Europe to 2028. It...

As FTTP network build-out approaches completion, attention naturally turns to the conversion of premises passed into active connections. Competing...

Fixed data traffic accounts for 84% of data traffic on telecoms networks, a share that will remain relatively stable during the forecasted period....

This dataset summarises the most relevant pay-TV customer experience KPIs for major operators in 19 countries based on primary...

Discover how leading telecoms operators are successfully reducing customer churn through innovative strategies. This report provides actionable...

We use our consumer survey data to evaluate the extent to which price increases affect customer churn. Results indicate that the geographical...

This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...

This report uses the results of our consumer survey to analyse fixed–mobile customer spending trends in 18 countries...