ServiceNow recently unveiled its unified customer relationship management (CRM) platform named ServiceNow CRM. This profile assesses...

Genesys is a global provider of cloud-based and AI-powered customer experience and contact centre solutions. This profile assesses Genesys’s...

This profile assesses Netcracker’s intent-based networking solution. Netcracker is a leading provider of digital BSS and OSS products and...

Nokia offers an end-to-end drone solution leveraging its existing connectivity and software services alongside its hardware development capabilities....

IBM’s approach to observability is implemented through its ecosystem of monitoring solutions. This profile reviews the vendor’s strategic...

Overview The research in this programme focuses on the evolution of traditional fulfilment systems and processes towards highly agile, automated, self-service-based and intent-driven service design and orchestration systems that use real-time dynamic...

Matt is a member of the Business Services research team and leads the SME Services research programme. He works on Analysys Mason's business forecasts and conducts research on operator business services, writing on topics such as cloud...

Analysys Mason provides detailed 5-year forecasts of the telecoms market in Western Europe. This report focuses on operators’ core telecoms...

Analysys Mason provides detailed 5-year forecasts of the telecoms market in the Middle East and North Africa. This report focuses on operators’...

Both the number of B2B startups in India and investments in them have increased substantially in past few years. This rise in B2B investments can be...